Datasheet:HealthCloudPOL

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Overview

Welcome to the Limspec Wiki, a repository of specifications and more for informatics software


The LIMSpec has served as a tool for managing the evaluation process of a laboratory information management system (LIMS) or a laboratory information system (LIS) since 2007.[1] It has seen several iterations since then, transforming into a more comprehensive collection of requirements and specifications for systems beyond LIMS and LIS. Now a wide variety of requirement datasheets can be generated and housed based upon a collection of hundreds of individual specifications.

Standards Harmonization

LIMSpecs are not an attempt by the Laboratory Informatics Institute to create arbitrary standards, but rather to harmonize existing standards from different organizations and regulations (see [1]). LIMSpec specifications are designed to help both system users and vendors alike, for any kind of information management applications or systems in the laboratory, scientific and healthcare community. Specifications from applicable organizations (e.g. FDA, EPA, CLIA, HIPAA, etc.) are sifted through and specs created that (a) contain the common points, (b) identify and provide applicable unique specs from each and (c) do it in clear, understandable language, along with any additional information to help the reader more fully comprehend it.

Usage

A LIMSpec for a given type of application helps vendors to build to and assess their existing applications relative to market needs. And in responding to LIMSpec requirements, they have the opportunity to communicate to the marketplace exactly how their products and services meet those needs - which helps the potential buyer to make more informed choices in their selection process. Information is more freely available and all parties are the better for it.


HealthCloudPOL

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The LabLynx, Inc. HealthCloud Physician Office LIS (HealthCloudPOL) is a cloud-hosted Laboratory Information System specifically designed for the physician office laboratory, available as either a free version or low-cost subscription. It meets and exceeds the User Requirement Specifications (URS) for such applications as defined by the Laboratory Informatics Institute.

Datasheets are a very good way to compare functions and features between applications, containing a list of expected features for that kind of app, with the vendor's description of exactly how they exist in that system - or if not, what they offer instead, and this HealthCloudPOL LIMSpec datasheet does just that.

Not only can you compare the features and functions included, but also the technology on which it is based and how that technology is employed in its design. In addition, the Laboratory Informatics Institute LIMSpec datasheet for POLs (and other applications) includes sections on the implementation, support and more - including pricing structures.

The POL LIS datasheet includes specifications in the following categories:


  • System Requirements
  • Functional Requirements
  • Implementation Requirements
  • Service Requiremsnts
  • Pricing Requirements


Below is the complete HealthCloudPOL Datasheet with all User Requirement Specifications and how they are met or exceeded. If you would like the POL LIMSpec without the LabLynx HealthCloudPOL responses, you can access it HERE.

System

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These are features and functions of the physician office LIS application's technical structure and design, including database, operating system (O/S), languages, compatibilities and other technical information.

An LIS system's design and technology, like that of any other system, really determines its reliability, ease and speed of implementation and setup, usability, compatibility with other systems and devices, flexibility and thus scalability and life expectancy, and security/protection of data. No matter how many and what kinds of features and functions it boasts, the design technology and architecture are fundamental. If these elements are poor, the application will be poor - slow, subject to errors or crashes, un-intuitive, vulnerable to hacking or losing data and/or just ultimately unsatisfactory.

The LabLynx, Inc. HealthCloud Physician Office LIS was spun off from the enterprise-class LabLynx ELab LIMS, which has nearly 20 years of development invested since its introduction as the world's first web browser-based Laboratory Information Management System and is implemented in hundreds of labs around the world. HealthCloudPOL was specifically designed to leverage the same powerful, reliable laboratory-centric core functionality for the Physician Office Lab (POL), taking into account the POL's unique needs - like simplicity, reliability and speed/ease of use. HealthCloudPOL is built on the finest and most reliable technology and architecture, to support years of daily use with full scalability to add new kinds of testing and instruments and/or increased volume over time as you grow and change.

Below are the LIMSpec technical specs for HealthCloudPOL's system-level design and features.


Architecture and Technology

Any software application is product of the technology used and its design/architecture. This is the core that determines its functionality, reliability, integration capabilities, scalability, ease of use and ultimately its usefulness.

The User Requirement Specifications here address the Physician Office Laboratory Information System's system architecture and technology characteristics with these considerations in mind, with reference to any applicable clinical or lab compliance standards.


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SaaS/Cloud/Hosting

More and more, the need for labs to have their own application servers is being replaced by the advent of Cloud-hosted solutions. This is especially true in the POL market, with budgets aimed at maximizing core services rather than extensive IT infrastructure. If the LIS is offered as a hosted Software as a Service (SaaS) or Cloud-hosted product, then it, its hosting infrastructure and associated services must meet certain standards and requirements.


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Compatibility and Interfacing

While the physician office lab's LIS needs are modest in comparison to those of single-purpose labs, one option the POL system should support is the ability to link up to other applications, databases and/or devices, such as instruments used for assays, to streamline the data management involved. It is common for the POL to want to pass patient data from an EHR, for instance, so that assay requests are linked correctly with the patient, or pass the LIS results report to the EHR or a patient portal for viewing. Of course, interfacing to any testing instruments is very common indeed, to eliminate the transcription errors and time involved with manual entry. Other systems or services (e.g. billing) and/or agencies (state reporting, CDC reporting) may also be entities with which the POL may want to integrate.

Additionally, the LIS must not require a proprietary O/S (operating system - e.g. Windows, Linux, OSX etc.) or other ancillary apps or hardware. It needs to be flexible and compatible with common environments.

These User Requirement Specifications relate to the POL LIS's abilities to meet these kinds of criteria.


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Security

The LIS for a POL, like any other clinical application, needs to have the ability to provide security for its data to HIPAA standards and beyond, with protection of PHI of primary concern. Any system considered for use needs to be designed so as to meet these and related requirements.


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Data Protection

Not only must PHI be secure from unauthorized access, but that information plus related data - tests performed, results, etc. - needs to be saved in such a way that it isn't subject to being lost or accidentally deleted and unrecoverable. This also applies to user activity and information, in fact, all data retained in the system.


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Configurability, Customizability, Scalability

While a system must be built on sound technology, its design must also incorporate the flexibility to be configured by user administrators and customized by developers with appropriate skills so that it can grow both vertically (in volume of data, users and testing) and horizontally (addition of more functions and features) according to the lab's requirements over time. This section details User Requirement Specifications that support these capabilities.


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General Functionality

An LIS must meet the function and feature demands of the clinical laboratory, but moreover, it must contain general functionality meeting standards of professional software applications in any industry. Physician office laboratories expect these same system-level design functions and features in a POL LIS. These include the specifications below.


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Standards and Compliance

LIS functions in a clinical laboratory are, critically, designed to help that laboratory comply with applicable regulations and standards, such as CLIA, CAP and others. Physician office laboratories as a subset of clinical laboratories generally must also ensure they meet requirements, albeit less comprehensive if they are doing CLIA-waived testing than medium or high complexity CLIA testing, and a POL LIS should help them do that. Here are specifications relating to regulatory standards and compliance that the system should support.


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Compliance

Features and Functions

The Features and Functions included with the LIS must be designed specifically to support the physician office laboratory, providing sufficient functionality to support all laboratory data management from the least (e.g. a small number of CLIA-waived tests) to the most (multiple physicians and locations using a single POL, with multiple instruments and moderate complexity testing), but without being overly complex and difficult to use, since user qualifications tend to be less than those for reference, clinical trials, research and other lab-centric businesses. Therefore, scalability is important if it is to be a system that is useful over time as practices grow. Equally, it should not be limited in its support of types of testing.


It is important that the POL LIS helps the practice meet CLIA and other compliance standards, so that it may concentrate on its main mission of patient care rather than having to worry about the additional regulations involved in running a lab.


The LIS features and functions user requirement specifications here, transcluded from http://wiki.limspec.com, represent those concerns, and map to relevant compliance standards. They are presented by general areas of functionality.

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Implementation

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A large part of the value any system brings to the table is determined by its implementation process. How long does it take, how complex is it, how many person-hours will need to be devoted to getting it operational? These parameters factor into the overall benefits it brings. A physician office is typically too busy with its core operations to devote significant time and effort into installing and setting up software for the laboratory. Therefore, LIS implementation needs to be, like the software itself, speedy, simple and inexpensive.

User Requirement Specifications regarding implementing a POL LIS are listed in this section.


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Implementation of HealthCloudPOL couldn't be easier! It's cloud-hosted in LabLynx's own state-of-the-art cloud infrastructure, so you don't need an IT department. All you need is a web browser - on your laptop, desktop, phone or tablet. Your HealthCloud Physician Office LIS is up and running the same day you order it. It comes with a selection of assays and panels already set up, so you can start processing orders right away. If you don't find the ones you need already present, it's simple to add new ones, along with their normal range and other specifications to suit your own unique requirements - or you can easily revision existing ones, modifying as necessary. Training and setup are included with your subscription in the Standard edition, so we're right there showing just what to do. And even if you get the free Basic version, there is full documentation with clear, step-by-step instructions on everything, as well as courses, videos and user forum, all accessed at HealthCloudPOL.com so you're set up for success.

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Basic Implementation

Standard implementation for many accounts is quick and simple, with your solution ready to be set up the same day. Users can follow the manual and do self-setup, or our experienced staff can work alongside you to set up tests/ranges, office information, additional users, patients, physicians and/or clients, contract labs, instruments, inventory and the other items included in initial setup, and learn how to use the system. Unlimited forum support is always included with your account.


Optional setup and training sessions, as well as any of a number of other features and services can begin as soon as you are ready. These include:


Setup & Training

Correct setup and training are crucial to the successful implementation and daily operation of your system. These services are normally included as part of your solution package, with manual materials and LabLynx, Inc. additional support team resources as backup.

Elements of standard setup and training include:

  1. Set Up Users
  2. Report Setup Info
  3. Test Setup
  4. Instrument-Parameter Mappings (If instrument interfaces are desired)
  5. Admin Training
  6. User Training
  7. System Verification (This can be factored into each process)


Set Up Users
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The very first thing that is done once the LIS application has been initially provisioned on the LabLynx Cloud Infrastructure is the setup of at least one user, usually the main LIS Administrator. The online manual supports administrators with step-by-step instructions on setting up users in the User Management section.


Your LabLynx Implementation Engineer will help and instruct you, showing you how to set up users, including login ID and password, password expiration, inactivity auto-logout, etc., level of access and more.


Assign Profiles

When setting up a user in the LIMS/LIS, a Profile must be assigned that specifies the access level the user is allowed. For example, here are three default access level profiles in a Physician Office Laboratory (POL) LIS:

  1. Lab Manager - This is the top level of access, and allows all administrative LIMS/LIS functions.
  2. Med Tech/Asst - This is the standard lab user, with the profile designed for all standard laboratory functions.
  3. Office Staff - This user/profile allows submitting of assay requests/orders and viewing/issuing of reports. It does not allow results data entry or other laboratory activities.

Again, the assignment of these profiles is performed during setup and training, described in the User Management section of the manual. Access profiles vary according to your specific requirements, and you can add and/or modify profiles to suit your needs.


Report Setup Info
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HealthCloudPOL includes a standard Order Results Report that contains customer lab information in the header. Part of standard setup includes filling out the Settings screen fields so that the information is included on the report, including any laboratory logo. Instructions on completing this screen are available in the HealthCloudPOL manual Settings section. Completing this part of setup is included in Standard Edition subscription LabLynx, Inc. Setup & Training support. This can be done at any stage of the setup process.


Test Setup

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Probably the most important part of HealthCloudPOL Setup & Training is the setup of the tests used in the lab. If this isn't correct and complete, then the LIS core functionality is also not properly functional. Test setup is included as part of Standard Edition subscription Setup & Training provided by LabLynx, Inc.. If you have the free Basic Edition, instructions on how to perform test setup are included in the HealthCloudPOL manual in the Test Management section. However, every lab is a little different, and it may be useful to consider the Standard Edition (you can switch at any time) to obtain Setup & Training services. To do that, contact LabLynx, Inc., or go to http://healthcloudpol.com and contact us there.


There are over 50 common assays and ~1000 parameters included in your HealthCloud Physician Office LIS by default. But any tests that you want to use may need their parameters and/or ranges adjusted, instrument assigned etc. before being activated and published for use. Additional new tests may be created if necessary. Results may include any alphanumeric values, including symbols (e.g. <, >, etc.), and may also be selectable, with user-defined choices (e.g. present, ND, neg/pos etc.), with multi-select also available.


If instruments are to be integrated (Standard edition only), parameters must be mapped between the instrument and HealthCloudPOL. This will be part of LabLynx, Inc. integration services. Instructions are in the manual in the Test Management and Instrument Management sections as well, if you would like to review.

Additionally, for either account, any set of tests may be grouped as Test Panels, and assigned in a single click to specimens. This is included in Standard subscription Setup & Training, and instructions are also provided in the manual's Test Panel Management chapter.


HealthCloudPOL contains over 50 standard clinical assays and around 1000 parameters by default

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Instrument-Parameter Mappings
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As part of the required Setup & Training, any instruments used by the lab are entered into the Instrument Management area of the LabLynx, Inc. HealthCloud Physician Office LIS. For Standard Edition subscribers, if they are interfaced so that orders and/or results are sent/received between HealthCloudPOL and the instrument, then the analytes, or parameters, must be "mapped" or translated so both entities speak a common language. This will be included as part of LabLynx, Inc. services if interfacing is selected as part of your HealthCloudPOL Standard Edition package. Instructions on mapping parameters are also found in the HealthCloudPOL manual in the Test Management and Instrument Management sections.


Admin Training
The HealthCloudPOL Administrator runs the LIS
The LIS Administrator serves as the "go-to" person for anyone using the system, and is the primary contact for LabLynx, Inc., usually responsible for submitting any tickets to the Help Desk (if subscribed) and for approving completed ones.


LIS Administrator (Admin) training is the centerpiece of required setup of HealthCloudPOL. The manual is designed to support you in accomplishing self-conducted training and setup. HealthCloudPOL Standard Edition subscribers have Setup & Training services delivered as part of your package. Training is hands-on and includes initial setup/configuration. It is conducted interactively online where it is recorded for reference and to help train others if/when needed.


The setup tasks completed and trained on during Admin training include:


This training is supported by the above topics and more in the HealthCloudPOL Manual.

User Training
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User training is based around the Chapter 3 - User's Guide section of the HealthCloudPOL manual, and is delivered by LabLynx, Inc., managed in the Help Desk during implementation if included in your package (HealthCloudPOL Standard Edition subscription). Otherwise, users make use of the manual and other HealthCloudPOL Support Resources.

Unlike Admin training, User training is aimed at training staff on how to use the LIS only in relation to their particular roles. For instance, a user who only enters assay requests need not be taught how to batch samples and enter results. Different access profiles are assigned by the LIS Administrator to other users according to job function. User training focuses on their specific job functions with regard to HealthCloudPOL.

The areas covered in User Training include some or all of the following:

For more on these topics, view them individually or see Chapter 3 - User's Guide section of the HealthCloudPOL manual.


System Verification
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The final step in required setup of the LabLynx, Inc. HealthCloud Physician Office LIS is to review each of the functions, running a trial order and specimens through assays and viewing reports, including specimen labels. This is called System Verification. It is a verification that the system is functioning as designed.


This is included in LabLynx, Inc. setup services if you have the Standard Edition subscription HealthCloudPOL package. Otherwise, you can use the manual and any other HealthCloudPOL Support Resources to help you verify functionality. If Setup & Training have been completed successfully, then Chapter 3 - User's Guide can serve as a guide to verification.

Customization

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While HealthCloudPOL is user-configurable so that you can modify existing assays, create your own new ones, set your own choices in drop-down picklists, upload your own logo for display on the results report and the like - even in the free Basic Edition, if you opt for the Standard Edition subscription it also may be customized, that is, modified at the code level, to your specifications and preferences through the purchase of Custom Plugins. LabLynx, Inc.'s certified development professionals are at your service. Simply let us know what you want when you are defining your scope (see Requirements Checklist), or submit a request to the Help Desk at any time thereafter, and your system can be customized in any way you choose.

Integration

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HealthCloudPOL readily integrates with any other application, database, agency or device/instrument that is capable of being interfaced. LabLynx, Inc. offers interfacing options to meet whatever your needs dictate. You can include integration services in your initial scope or request them at any other time through the Help Desk.

Connect your HealthCloud Physician Office LIS to your EHR so that patient information, assay requests and results are shared and automated, link instruments to the LIS so that requested assays are communicated to the instrument and results returned automatically to the LIS for review and reporting.

These and any other integrations - e.g. to billing services, reference labs, patient portal - are readily available, with many channels already in service for other customers and more released every day. Whatever it is, your integration plugin will be custom-configured to your unique needs.


Validation

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An important reason why many choose to use an LIS to manage their lab data is to help in meeting regulatory requirements like CLIA, CAP, HIPAA, A2LA, Meaningful Use and more. The LabLynx, Inc. HealthCloud Physician Office LIS is designed to support all applicable standards and regulations, and validation services are available to validate the system to any of these.

During planning stages (see Requirements Checklist) you can specify any validation (or any other) services you require. These can also be contracted at any other time, by submitting a request to the Help Desk or contacting LabLynx, Inc. directly.

Go Live Assistance

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A final optional service offered for HealthCloudPOL is support as you begin daily operations. No matter how much pre-planning was done and how carefully the system is implemented, there is always the chance of unforeseen blips when you are trying to begin processing real orders. Go Live assistance from LabLynx, Inc. or one of our certified partners ensures you have instant support as you launch your system. You can obtain Go Live support either by specifying it when scoping out your HealthCloudPOL account, or by submitting a request ticket to the Help Desk or contacting LabLynx, Inc. directly.

No matter how reliable and intuitive the system, it's always better to have experienced support and guidance around when making that first launch into daily use. And ongoing Help Desk subscription and full support are also available as an ongoing subscription. Just contact us at http://healthcloudpol.com any time to get signed up.

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Notes

Individual Specifications were transcluded from limspecwiki

Maintenance and Support

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The acquisition and implementation of an LIS doesn't end with going live. Ongoing maintenance and support are important aspects contributing to the overall value of any system. An LIS in particular is the core of laboratory processes, so insufficient support or overly pricey maintenance can significantly affect the benefits it brings.

User Requirement Specifications for LIS maintenance and support:

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[Template fetch failed for https://www.limspec.com/index.php/Template:Specification_483662_Maintenance_and_support_overview?action=render: HTTP 500]Support resources are often less than adequate for many software products, so that no matter how good they are, it can be difficult to make them perform the way you need them to. LabLynx support resources, conversely, are comprehensive and of a high standard. LabLynx, Inc. believes in equipping our customers with all of the tools required to make them as successful as possible, and even more so, not less so, when the app is affordably priced, and designed for simple implementation and ease of use. And you get full access to the LabLynx help desk too!

Most of the support resources below are free and included with your LabLynx account. You always get free unlimited community forum support, manuals, tutorials and unlimited users. And there are always additional products and services you can add to your solution (e.g., integrations, customization, etc.).


Default support resources

Default support services

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Every LabLynx customer gets default support services. And all accounts get access to sciCloud.net® (see Community Resources) where you can submit any questions, issues etc., view FAQs and discuss topics with other users.

Manual and tutorials

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LabLynx, Inc. has always been a believer in the power of video to help users learn how to operate an app. Accordingly, we continue to provide a host of tutorials, available 24/7 at the click of a button, so you never have to worry about figuring out how any of your LabLynx solution functions work. When coupled with the LabLynx LIMS/LIS manual with simple, step-by-step directions on overall use as well as each individual function—complete with the links to the videos—these tutorials work together with the help desk and other resources to give you the very best support experience possible.

These tutorials cover a range of individual functions and features used in everyday lab operations, including things like registration and accessioning, batching samples, data entry, reports preview, approval and issuing, inventory management and more, as well as setup/administrative procedures like user management, test setup, audit trail and picklist management.

The LabLynx LIMS/LIS manual contains all you need to set up, use and refer back to for successful lab information management, and the included online, always-available video tutorials enhance this valuable comprehensive resource.

Courses

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LabLynx provides a number of courses on various topics, with more joining the list every day. These include both general lab, scientific or health informatics-related topics, and certifications on LabLynx applications that can be used by consultants or just by our customers to increase proficiency.

Each course includes individual lessons and quizzes, and all are available 24/7 online. They are accompanied by text books (also online, but downloadable), as well as online videos for comprehensive, effective, time-efficient learning. Since most of us are busy making a living as we increase our qualifications, our convenient online format makes it as practical as possible to achieve progress in our chosen areas.

Online courses are augmented by periodic live webinars, often with guest subject matter experts. They are recorded and posted online so any webinar topics you are interested in but were unable to attend may be viewed.

The LabLynx Learning Center courses provide a great way for you to advance in your knowledge of topics like HIPAA, CLIA, HITECH, protected health information management, 21 CFR Part 11, ISO 17025, etc. plus lab and informatics processes and items of interest, all of which help you advance in your career and become more effective in your job performance. And vital industry regulatory compliance requirements can be satisfied without having to spend money and time on traditional training sessions.

Support forum

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Another free support resource that comes with every LabLynx account is a dedicated support forum for your product. Users can find tips and guidance on all topics to do with their professional LabLynx solution and share their own experiences, make suggestions, etc.

What better way to become completely comfortable and familiar with your world-class system than to hang around the forum, search any topic or thread, carry on discussions with users in other labs and generally immerse yourself in the LabLynx community.

Your LabLynx Solution is so robust, simple to use and reliable that you'll probably never need any other support other than the manual, tutorials and forum. But you also get full access to the help desk, where you can participate in managing your implementation as well as add extra plugins like interfaces, training tracking, invoicing or any of the other many extended features and functions.

Library/Knowledge base

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Powered by LIMSbook.com,[2] the publishing division of the Laboratory Informatics Institute, The LabLynx Press provides a vast range of books on topics of interest to the laboratory, scientific and healthcare industry, with special attention to informatics-related themes. This body of knowledge (BOK) or knowledge base is accessible through the Learning Center at http://limsforum.com.


Some examples of books available in the LabLynx Library[3] include:


Book - an-introduction-to-biomedical-informatics.png Book - an-introduction-to-medical-devices.png Book - health-information-technology for POL.png


Books can be read online by clicking links, downloaded as a .pdf and saved/printed out, ordered in book form through PediaPress or downloaded for Kindle or other e-readers.

LabLynx, Inc. and SciCloud.net® are dedicated to advocacy and advancement of the industry by providing resources for the individuals within that industry. The LabLynx Library is one more free benefit for the laboratory, scientific and healthcare community generally, and especially our valued customers.

Services

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LabLynx, Inc. offers a complete range of services for our customers and in support of all of our products. These take the form of three general service types:


  • Free support: As described earlier, for all LabLynx accounts

Additional support resources

Professional Services

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In addition to the default support services included with every account, LabLynx, Inc. offers a complete selection of professional services, from training and implementation to custom development. By default, setup and training and full access to the help desk is included in every solution. Professional services include:


  • Setup and training: LabLynx provides these services as part of all implementations.
  • Customization: Let us know about any special features or functions you'd like, either during scope planning (see the Requirements Checklist) or by submitting a request ticket to the help desk any time. Custom plugins can be purchased to order.
  • Integration: Connect anything to anything with LabLynx's integration services. Whether it's through our exclusive LabVia integration or simply file transfers, LabLynx will link your solution to other systems, instruments/devices, agencies, billing services or any other entity to help you manage your data smoothly and accurately throughout your facilities.
  • Validation: Compliance with applicable standards is a huge part of successful lab management, and LabLynx, Inc.'s offerings support them all. If you need help in validating to a particular regulation or standard, whether CLIA, CAP, CLSI, 21 CFR Part 11, ISO, 43 CFR, GALP/GAMP or some other, LabLynx is here for you. Just include it in your original scope (see the Requirements Checklist) or submit a request ticket any time. In fact, the validation plugin module runs an automatic script and generates a report that will satisfy many regulatory compliance requirements for validation.
  • Go-live assistance: It's always handy to have some professional backup as you begin using the system for the first time. No matter how careful you are in setting up and training, it always seems something unforeseen chooses that moment to surface! Keep your system launch stress-free by purchasing go-live assistance services from the professionals at LabLynx, Inc..


Help Desk

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The LabLynx, Inc. Help Desk is the central feature of premium support services for all of our customers and partners. All customers who subscribe to our products, plugins/services and/or support agreements are provided with a login. The Help Desk offers the following features. You can:


  • Securely Log In to Your Own Project and Tickets
  • Submit Tickets
  • Monitor Progress
  • Interact/Communicate with Support Staff
  • Approve and Close Tickets
  • Request Additional Services or Products
  • Access Documents and Files


The Help Desk really is your go-to resource for any questions, issues or requests you have. Support personnel are alerted immediately when a new ticket is submitted or any updates are made to existing ones, so your response is immediate. It is online and thus available 24/7/365. All ticket submissions generate automatic alerts to support personnel and are responded to immediately. This means they are prioritized and assigned. If a ticket is critical, we'll probably know it before you do. All of our hosted sites are monitored constantly, with text alerts to key personnel - including Company President John Jones - instantly should any go down. Any other critical issues submitted by you are also dealt with immediately, no matter when they come in. Your system is 100% warranted, and any warranty issues are resolved free of charge. Any requests for additional features or services are easily submitted through the Help Desk. Our highly trained and experienced staff are happy to do whatever it takes to make sure your LabLynx customer experience is a pleasant and successful one. The support team are headed by the same LabLynx, Inc. personnel who created the training materials and resources and who implement LIMS, LIS and other LabLynx products, integrations and customizations. And if you're having difficulty accessing the Help Desk, you can always just email us or give us a call and we will make sure you are taken care of as quickly and effectively as possible. We're real people, and we really are here to help!


All Help Desk personnel are LabLynx, Inc. employees, based in the United States and trained to support your products to whatever level is necessary, from simple reminders of how to perform some procedure in the LIMS/LIS, to instrument or EHR or other app/database integration, to completely new custom functionality involving development work. Additionally, use the LIMSforum Community to search for answers to any questions or issues you may have, or to post new ones.


Staffing services

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One of LabLynx, Inc.'s many services offered to the laboratory, scientific and healthcare community is recruiting of the right professionals to fill any staffing needs you have. In addition to the use of the job board to post openings, you can make use of our many years of qualifications and experience in this industry to find the right people for you. Most staffing agencies or recruiters are too generalized to do a good job of selecting appropriate candidates for a given vacancy, relying on inaccurate and easily-fooled keyword searches. It's easy to see how much sense it makes to use a company who lives and breathes your business daily, indeed, founded the very authority that sets many standards for the industry and provides information and resources, the Laboratory Informatics Institute, to find just the perfect fit for your unique needs.

LabLynx staffing services pricing is simple and transparent. There is no cost at all if we don't place anyone with you. If you do hire a candidate we recruited, the fee is a one-time 20% of the projected first year's salary.

Contact us at any time through the help desk, or give us a call or email, and one of our highly-skilled professional recruiters will be assigned to make sure you find the perfect person to meet your needs.


References

  1. Jones, John (26 June 2007). "Develop your LIMS Requirements with the LIMSpec Library". Laboratory Informatics Institute. http://www.limsfinder.com/BlogDetail.aspx?id=32175_0_29_0_C. Retrieved 27 April 2015. 
  2. "LIMSbook.com". http://limsbook.com. Retrieved 28 October 2015. 
  3. "LIMSbook Library". http://www.limsbook.com/books-journals. Retrieved 28 October 2015. 

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Notes

Individual Specifications were transcluded from limspecwiki

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Pricing

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Pricing for each element of the LIS should be clear and transparent, including what is included, what is optional and guidance provided as to what makes sense for the POL's specific setup and projected near-, mid- and long-term needs. There are various ways vendors may approach pricing: flat price, modular pricing, subscription-based and more. The Pricing User Requirement Specifications (URS) here are designed to provide a standard format that supports direct comparisons across available LIS choices in the marketplace.



[Template fetch failed for https://www.limspec.com/index.php/Template:Specification_POL_P0010_Price_list?action=render: HTTP 500]Pricing for HealthCloud is simple, clear and transparent.

Unlimited user subscription: $3600 annually. That's pretty simple, clear and transparent, right? Here's what you get:


  • HealthCloud Physician Office LIS - Unlimited Users
  • Forum Support
  • Access to All Courses
  • Full Documentation/Manual
  • Options to interface, add portal, etc.
  • Help Desk


HealthCloudPOL is configurable so you can add new tests, define normal ranges, upload your logo and contact details to customize the patient results report, and more. To obtain additional options, add a ticket in the Help Desk or contact your LabLynx, Inc. representative.


HealthCloudPOL is fully scalable. Choose from Integration Plugins to additional Reports, Inventory Storage Tracking, Training Tracking and many other features and functions. Here's the complete rundown on them:


Optional Plugins

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LabLynx webLIMS for Clinical Laboratories is far more than just an LIS. It is a complete comprehensive platform of features and benefits tailored for you and your clinical lab. It contains all of the features and functions you need for your lab's operations. But there are also a number of additional feature and function plug-ins available to be added to your system, including integration with other systems or devices/instruments, and/or other modules. LabLynx even offers Hardware Add-Ons that include lab equipment/devices like instruments as well as label printers, scanners, etc. and IT hardware like PCs, hubs, cabling and more.


Any of these can be chosen as Implementation Options, available either initially or at any time thereafter. Choose from among them to define what you want now, and for the short, medium and long term, or decide to add on to your system whenever you like. Just let us know.

In a real sense all implementation and plugins are services, because where a feature or function exists it costs only to activate or configure it. Where it doesn't, it costs to develop it. All services are listed and discussed in the Services and Implementation Options sections of the webLIMS for Clinical Manual.

The exception to that is Hardware and Supplies, which are available through our LIMSforum Marketplace.

Your webLIMS benefits include the options to add any of a range of additional features and functions, through plugins. These items let you grow your system in modular fashion so you can add what you want when you want, in your own time and budget. The LabLynx webLIMS for Clinical Laboratories is a complete LIS on its own, but also gives you the ability to scale up and out as you grow your lab's offerings, or as you progressively increase automation to save time and money while increasing productivity and quality - and ensuring compliance. Plug-ins make it simple, quick and affordable.


To include plugins or hardware add-ons in your webLIMS solution package, either make your selections initially when talking to your LabLynx, Inc. representative, or you can submit them any time thereafter through the Help Desk.

Integration Plugins

WebLIMS can interface with anything that has an API. Or it can interface through file sharing. Basically, anything that can be interfaced can be interfaced to the LabLynx, Inc. webLIMS LIS, using our exclusive LabVia solution.


LabVia

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While the LabLynx LIMS and many of the other apps in the LabLynx and sciCloud.net® libraries readily share files with instruments and other systems, there are also situations where the integration required is more complex. For those we have LabVia, LabLynx's exclusive middleware and hub hardware/software product, available through sciCloud.net® to manage your connections and data sharing.

LabVia intelligently manages multiple data communications between all kinds of devices, services, systems or other sources.


Use LabVia to connect with:

  • SDMS, MES, PLM, DMS, EHR/EMRs, PMS or other Systems/Software or Databases
  • LIMS or other Laboratory Information Systems
    LabVia Middleware Hub
  • Instruments
  • Field Devices, Mobile, Hand-held etc.
  • POC Devices
  • Billing Services
  • Regulatory/Reporting Agencies
  • Reference or Contract Labs
  • More...


LabVia is available as an option with all sciCloud.net® and LabLynx solutions.

LabVia Hub

The onsite part of the LabVia solution is the LabVia Hub. It is a hardware/software product that provides a central nexus point for all of the integrated nodes (instruments/devices, software applications etc.), intelligently managing their data. Full instructions on installation and setup are provided, and a LabLynx professional will guide you through the process. Or, if you prefer, we can come onsite and install it for you, ensuring all interfaced data points communicate properly. Many systems need only be able to provide files that your sciCloud.net® Solution can access to process and report, and/or be able to receive sample information from the LIMS. If serial connections are required, then a LabVia channel is utilized, and your hub will link up with the cloud-based software portion of LabVia to ensure perfect data routing and management.

LabVia Cloud

The cloud portion of LabVia is hosted for you in our Cloud Platform (IaaS), keeping your integrations securely managed in real time. And any time you need more integrations (e.g. you buy new instruments that you'd like to interface with your system), we can add a new channel for you that is configured to transfer the data you want, in the ways you want them.

You can forget about the details and concentrate on your own work, secure in the knowledge that your interfaces will continue functioning perfectly for as long as you have them. All maintenance, support and warranty is included in your annual agreement.

If you'd like more information about LabVia or you have questions about integration of your devices, services and/or applications, contact sciCloud.net® Support, search the Marketplace for qualified services or contact LabLynx at LabLynx Contact Us, or give us a call at 770.859.1992 or toll-free at 800.585.5969.


Report Plugins

LabLynx, Inc. has many other available report and/or label plugins besides those included with your standard LabLynx webLIMS for Clinical Laboratories solution.

These include both internal management reports, like Turnaround Time (TAT), Annual/Monthly Workload, Specimen Disposal, Training and Productivity reports, etc., as well as any custom formal reports with logo, header, etc. Specimen label sizes and designs can also be added to suit your needs.

Module Plugins

Portal

WebLIMS for Clinical works very well in conjunction with your existing patient portal. You can elect to integrate
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and pass order statuses and results reports so they may be viewed securely, as well as emailed alerts when they are ready, etc. If you don't have an existing portal, choose the webLIMS Portal Plug-In and upgrade the patient experience while freeing you and your staff from answering phone enquiries and calling patients. The portal can also function as a web-based requesting platform, which can be useful for health organizations, reference labs, public health or hospitals.

Alerts

Alerts are useful. The webLIMS Alerts plug-in library includes email notifications based on events, like completed assays, completed entire orders, out-of-range results, impending expiration of specimens, reagents, matrices etc., or according to schedules (QC, calibrations, annual physicals, colonoscopies, mammograms or other regular assays, etc.).

Even re-certifications/training, conventions or any other item can be set to alert you so you stay on top of your schedules and work, even if they aren't lab-related. Whether you simply need internal user alerts or notifications in conjunction with the Auto-Fax/Email plug-in, the LabLynx team will set up alerts for whatever needs you have.

Auto-Fax/Email

In the same way that Alerts can be generated based on events or schedules, results reports or other items can be set up to be faxed, displayed on a portal site or emailed to designated parties, using the webLIMS' Auto-Fax/Email plug-in.

Invoicing

Invoicing based on assays, straight from the LIS, can be easily added to your capabilities with the webLIMS Invoicing Plug-In. Insurance companies, patient information and lab assay histories are all securely stored in your webLIMS for Clinical solution, and the Invoicing Plug-In pulls the appropriate data to ensure accurate and timely billing. Bill direct or integrate with a billing service - it's up to you with webLIMS's Invoicing Plug-In.

Data Warehouse

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It's very useful to be able to pull any historical results and their associated information dynamically, according to immediate, ad hoc needs and criteria. The 'Data Warehouse plug-in makes all historical data available to authorized users, who can filter for exactly what they are looking for, by date range, assay, patient, specimen type - any criteria.

You always have the archived reports. But if you want to compare or review a collection of data based on specific criteria, the Data Warehouse is the plug-in that will make it happen for you. And the data are exportable as an Excel file.

Training Tracking

Keep track of all certifications and their history, along with dates of next required courses etc. Make sure you aren't at risk of being out of compliance by having expired certifications for any CLIA testing, or just generally keep track of training planning and completion.

The Training Tracking module plug-in keeps track of all of that for everyone, and lets you upload any certificates, etc. for handy access and reference. It can also be combined with the Alerts plug-in to issue reminders when it's close to the time to re-certify or when upcoming training of any kind is due.

Storage Management

Beef up the included Inventory Management functions with the Storage Control plug-in. It allows you to create locations with hierarchies, like "Storage Room 2, Freezer 1, 3rd shelf", etc., to keep track of exactly where any supplies or specimens are at any given time. Make sure you meet compliance standards by knowing where any and all devices, kits, reagents, specimens or other items are at any given time. You'll want to combine this with the Object Tracker module plug-in, so you can document and track chain of custody by checking items in and out, transferring 'ownership' and documenting disposal.

Object Tracker

Object Tracker
This plug-in works with the Storage Management module plug-in to document and track all movements of designated items through the lab and anywhere else. Use it to manage Check-in, Check-out, Transfer and Disposition of items in all areas of your facilities and those sent out and returned (e.g. to reference labs), documenting all movement, date and time, and the identity of the user performing the actions.

Scheduling

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LabLynx, Inc. will add any scheduled events for you or show you how to create them, using the webLIMS Scheduling plug-in. Holding time alerts, password expiration notifications, training schedule notifications - any types of scheduled events you'd like to happen in the LIS (and send notifications about, using the Auto-Fax/Email and/or Alerts plugin) can be done.

Validation

The Validation Plugin module runs an automatic script and generates a report that will satisfy many regulatory compliance requirements for validation. Save thousands by using this great alternative to standard consultant-based validation projects.

Custom Plugins

Just because you don't see a function or feature here doesn't mean you can't have it. LabLynx will custom-build any type of plug-in you want. Just submit a ticket to the Help Desk or contact us and our certified development professionals are at your service. Simply let us know what you want when you are defining your scope (see Requirements Checklist), or submit a request to the Help Desk at any time thereafter, and your system can be customized in any way you choose.

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[Template fetch failed for https://www.limspec.com/index.php/Template:Specification_POL_P0020_Costing?action=render: HTTP 500]Your HealthCloudPOL subscription is $3600 per year.


You can also select any of a number of available options to include in your implementation. In addition, you have the option to expand even further. A list of included features is below (see the menu and overview for details):


  • HealthCloud Physician Office LIS - Unlimited Users
  • Forum Support
  • Access to All Courses
  • Full Documentation/Manual
  • Optional Services and/or Features
  • Help Desk


HealthCloudPOL is configurable so you can add new tests, define normal ranges, upload your logo and contact details to customize the patient results report, and more. To obtain additional options, submit a Help Desk ticket or contact your LabLynx, Inc. representative.


HealthCloudPOL is fully scalable. Choose from Integration Plugins to additional Reports, Inventory Storage Tracking, Training Tracking and many other features and functions. For a list of available Plugins, see the Optional Plugins section of the HealthCloudPOL Manual, available at HealthCloudPOL.com.

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Notes

Individual Specifications were transcluded from limspecwiki __________