LabLynx starts from the perspective that the individuals and organizations, laboratories, practices etc. are the center and focus of our industry and community (see Mission Statement
), and not us or our product(s). Identification of their (your) needs and preferences is where everything starts and finishes. That fundamental outlook leads to the understanding that there are more needs to be met than simply sample management and related lab data management functions, which were essentially the scope of our offerings early on. To our credit, we did acknowledge something of that concept in designing much more functionality into our ELab LIMS than most, as we communicated by calling it the "ERP for the Lab".
But the fulfillment of the complete sets of needs of each segment of our community can only be met through diversification, i.e. the expansion of our scope. While still operating within the areas of our core expertise, LabLynx is expanding its products and services through sciCloud.net®
to provide a complete solution set, including apps for everything from LIMS and LIS to SDMS, LES, LMS, CMS, CRM, accounting, asset management, project management and much more, plus a whole range of resources like community messaging and profiles, news and events, articles/publishing, books and journals, job posting and placement, courses, marketplace ordering of supplies, instruments and other items, and more.
Acknowledgment of the diversity of our customers' needs has driven us to expand to meet those needs; being aware of those needs is absolutely fundamental. That's why the sciCloud.net® community is so important. Our strength truly derives from the participation of many: discussing issues and needs, trying out and giving feedback on apps, new plugins, and every facet of idea development and testing.
Many of the resources and benefits we have added are free and not monetized. Our belief is that in a fair and equitable marketplace that provides genuine value to the community, LabLynx will receive its fair share of business — no more, no less. Moreover, we believe that to seek more results in an artificial balance, where the customer and vendor are not actually the best fits for each other, means that ultimately neither are satisfied completely. This leads to unmet expectations, slow payments, bad reviews and complaints about the vendor, which only hurts business, causes resentment and places impossible demands on the vendor, at the same time reducing the value of the customer. No one is happy. In a community where needs and supply are met most accurately, satisfaction is maximized on both sides.
Additionally, in an evolving and increasingly competitive market, customers value both receiving the most for the least outlay, and the convenience of the "one-stop shop", so that valuable time and resources are not wasted on searching and comparison shopping for the myriad of goods and services that are needed.
The LabLynx sciCloud.net® Informatics Platform
allows us to provide those complete, yet tailored, solutions.
- ↑ Vaughan, A. (20 August 2006). "LIMS, the laboratory ERP". LIMSfinder.com. Laboratory Informatics Institute. http://www.limsfinder.com/BlogDetail.aspx?id=30648_0_29_0_C. Retrieved 14 September 2016.
- ↑ Aiyerin, T. (June 2011). "Supplier, Customer Relationship: In relation to Customer Satisfaction". Academia.edu. pp. 66. http://www.academia.edu/1951515/Supplier_Customer_Relationship_in_relation_to_customer_satisfaction. Retrieved 14 September 2016.
- ↑ Gartenstein, D.. "Generation of Profits Vs. Meeting Customer Needs". Houston Chronicle. Hearst Newspapers, LLC. http://smallbusiness.chron.com/generation-profits-vs-meeting-customer-needs-49051.html. Retrieved 14 September 2016.
- ↑ Domingo, R.T.. "Future Proof with the One-Stop-Shop Business Model". rtdonline.com. http://www.rtdonline.com/BMA/CSM/15.html. Retrieved 14 September 2016.